This brings us to our proposed solution for improving the sales process of your business: Viber. Since people are more responsive to instant messages, it becomes easier to communicate and build relationships over these channels. Unsurprisingly, their open rates are 600% lower than instant messages! When customers don’t reply to the same thread with all parties CCed in, send new emails instead of replying, or use another email address, the messages might not reach the correct recipients or anyone at all - this miscommunication can lead to lost deals.Īnd with emails' more formal writing style, it's harder to foster trust and build relationships between salespeople and customers.

For instance, businesses must CC all parties or reply to all recipients to retain a thread in one email. Why you should be selling over Viber insteadĬonversation threads are often scattered or untraceable, making it difficult for agents to track customers’ conversation histories. People also check emails far less frequently than instant messages, meaning conversations take longer to progress.

They have a tendency to end up in the junk folder or go missing because of spam filters. It’s easy to see why people prefer to text instead of calling these days.Įmails have their own set of problems. Lastly, phone calls can be costly, especially if they are international. Likewise, transferring files over a phone call is impossible, requiring another channel to do so. Even if they were, it would be time-consuming and difficult to go through audio conversations for information. Sales calls usually aren’t recorded, leaving room for forgetting or misinterpreting things.

Ideally, phone calls need both parties to be in conducive environments and free at the same time. Salespeople have been using phones and email to carry out sales for the past few decades and while those methods get the job done, they are bound by many limitations. If you plan to use Viber for sales, keep reading to discover how it can shorten your sales cycle, especially when connected with respond.io! Viber Sales: Why Use Viber for Sales vs Traditional Methods In this article, we’ll explore Viber sales and its advantages over traditional sales channels such as phone and email.

Viber icon meaning